Tuesday, 3 March 2009

The Norton dependency.

He's was really sick for about a month. I tried what i could but I simply couldnt find out what was wrong with him. The Doctor with The Yellow-Black Badge tried his best but he simply hung his head in defeat. The virus had indeed infected him...my laptop was really infected.
W32.Grenail!D - that was the final diagnosis. I had hoped Norton, The Doctor with The Yellow-Black Badge, would be able to fix that bug. It simply gave me continous alerts about the virus, reminding me everyday of what my poor laptop was going through.

Jokes aside...this crap was no joke. I've spent days hunting through the wild jungles of computer forums(or fora) for some solution. Zilch. I finally decided to contact Norton Support Centre. I have had the 'honor' to use their services once before and their service charges made me realise that it wasnt worth bothering.
This time though I knew what exactly was the problem. The infection seemed to be in two system files(/system32/spoolsv.exe and /system32/smlogsvc.exe). I just wanted to know why norton was being able to get rid of these(Yes i did try doing live update and scanning in safe mode; norton didnt even detect the infection). Detection occured only in normal winXp mode. So I explained the situation to my outsourced service guy(an indian btw...surprise) and he said i need to pay 100€ beacuse they need to sweep the registry and make necessary changes. I tried telling him that the infection had been contained to these files. But he seemed to be programmed to say nothing else other than offering the option of paid services.

This is the second-time Norton dissappointed me. Some more weird facts:
1. I scanned my system using online scanner offered by other Anti-Virus Programs like Kaspersky, McAfee and even Norton Online Scanner. None detected anything wrong with the files(even norton didnt!!!)

2. The Anti-Virus program ranks the virus as a 'high risk' although Norton says the Virus is 'low threat, easily removable and easily containable' on their website.

I'm pretty convinced that Norton is best Anti-Virus. But I just dont get their money-making attitude. Every good company has a certain commitment to their customers. Sad that Norton doesn't

For the infected patients:

Trial and error payed off. Start the system in safe mode and change the filenames(e.g temp_spoolsv.exe). This has to be done in safe mode otherwise the file simply copies itself again and remains in the folder(even when system restore is disabled). Then run system scan and norton takes care of the rest. I havent had any more detection for about 10 days now. Dont forget to change back your filenames otherwise your printer is gonna give you some attitude. I really dont think that this solution is worth a 100€.

For itune fans:

I recently came across the best itunes replacement ever. Songbird. Its powered by mozilla and is ofcourse a freeware. It has a amazing inventory of really cool addons(media flow, lyric master, last.fm album art) and its got an integrated web browser too. I simply loved it because of the addons. I hated itunes because of the extra apple processes that ran in the background robbing my cpu. And Songbird can speak iPod too!


For music downloaders:

For those who get a bad conscience when it come to downloading music without paying, let me tell you about Last Sharp. Its a music grabber which gets music from Last.fm, a simply great music site. i found it so much better than itunes store(you get to hear almost all songs in full length for free). You can either buy it or use Last Sharp to grab songs running on Last.fm radio channels. And the best part- this is legal. At least in germany. so have fun!


Logos Courtesy:





Sands | കരിങ്കല്ല് said...


Too many details in a single post!

By the way, that Indian guy might be affected by a 'norton virus' which makes him say the same thing again and again. Otherwise he must be nice ;)

Arun said...

i'll try no to cram so much in a single post. but i'm really curious how you commented on my blog when you're supposed to be in the metro.

Sands | കരിങ്കല്ല് said...

Of course not from the metro.

I must have done it either before I started from home... or after reaching the uni.